Enhancing the operational efficiency of public transport through automated fare collection systems

  • Nguyen Thi Bich Hang

    University of Transport and Communications, No 3 Cau Giay Street, Hanoi, Vietnam
Email: hangntb@utc.edu.vn
Từ khóa: Public transport, automated fare collection (AFC), integrated fare policy, passenger subsidies, ridership growth, operational efficiency.

Tóm tắt

Public transport systems in major urban areas of Vietnam have experienced significant growth in recent years, however, the application of information technology in their management and operation remains limited. In cities such as Hanoi and Ho Chi Minh City, fare collection on bus networks is still predominantly conducted manually, with ticket counting and data recording also performed using traditional methods. This approach not only leads to high labor costs but also reduces efficiency in data management and service planning. These limitations hinder the implementation of advanced operational and policy mechanisms, including integrated fare systems, direct passenger-based subsidy schemes, and data-driven service planning that can adapt to fluctuations in travel demand. This study examines the technical, technological, and socio-economic prerequisites for implementing automated fare collection (AFC) systems in Vietnam. Based on this analysis, it proposes a set of solutions aimed at enhancing the operational efficiency and overall performance of urban public transport through the automation and digitalization of fare collection processes.

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