Hà Thanh, T., Đoàn Việt, H., Bùi Thùy, T., Hà Thị Khánh, L., Trần Thu, T., Nguyễn Trí, A. and Nguyễn Thanh, V. 4400. Studying the effects of working pressure on drivers’ impolite behaviours towards passengers on 50 bus routes in Hanoi. Transport and Communications Science Journal. 75, 5 (Apr. 4400), 1722-1734. DOI:https://doi.org/10.47869/tcsj.75.5.2.